Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@customxspace.com
1, Make sure your photo has good lighting– enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!

2, A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product !

3, Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Our products are printed with up to two faces. In order to receive two faces on your order, when placing your order you must select the ‘Two Face’ option located on the product page. Faces will be separated and cropped individually unless the two faces are overlapping. If you do not see the option to include more than one face on the product page, then that option is unavailable for that product. We are able to print 1-2 face on our custom items, if your photo has 2 faces and you would like to include both, you need to pay $2.99 extra.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission)

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@customxspace.com

Does it have a face? If so, we can print it! While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.
Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.
Yes, we crop the photo for you! We only use the face of your loved one, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest! If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.
We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.
1,Socks:Our sizes correspond with US standard shoe sizes as follows:

S-Women (Foot Length 20CM-7.87in)

M-Women/Men (Foot Length 22CM-8.66in)

L-Men (Foot Length 24CM-9.45in) All socks are crew-style socks and come up to mid-shin on the average adult.

2,Pajamas:We select the perfectly balanced with just the right combination of firm support and a luxurious feel against your skin.

97% Polyester 3% Spandex. You wont need to worry about Pajamas shrinking. Perfect craft and never fade. Our premium Polyester will make you feel pampered!

And the size as below.

3,Towels: Our towels are perfect to show off yourself or a loved one with a cool tropical vibe!

Cooling Towels Size: 90cm*30cm Beach Towels

Size:150cm*75cm

For our socks We recommend washing these socks inside out, at 30 Degrees Celsius and with similar colors, to maximize wear and durability.The heel, toe and sole are reinforced with a soft but exceptionally strong. A small amount of elastic is also added for extra comfort and fit. We promise 100% Sock Satisfaction with all of our products. For our Pajamas Our products are developed for convenience and ease of use. You can machine wash cold with like colors then tumble dry low. For our Towels Machine wash separately with cold water.Tumble dry on low and do not bleach the blanket. Be sure not to wash your new blanket with other clothing when you first wash it! It tends to shed a bit of fuzz upon first wash.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
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